Terms & Conditions

These Terms & Conditions form an agreement between you and Goodman Casino in relation to your use of the website, account services, games, promotions and any related features. By accessing the website or using our services, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or services.

Additional rules may apply to particular games, payment methods, promotions or services. Those rules will be made available where relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity.

You are responsible for reading the current version of these terms before using the website. We may update, replace or amend these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to our services, security measures or operational needs. The updated version will apply from the date it is published, unless a different commencement date is stated.

The website is intended for people who are legally permitted to access online gambling services in their location. It is your responsibility to check the laws that apply to you and to use the website only where doing so is lawful.

You must meet the applicable minimum legal age and all other eligibility requirements before opening or using an account. You must not access the website if online gambling is prohibited where you are located. We may ask for information or documents to verify your identity, age, location, payment details or source of funds.

You may only open and use an account for yourself. You must provide information that is accurate, complete and current, and update it when circumstances change. You must not create an account using another person’s details, allow another person to use your account, or operate an account on behalf of someone else without proper authority.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission, if your password has been lost, or if any account information is incorrect. We may require you to reset your password or complete additional security checks.

We may refuse an application, limit access, suspend an account or close an account where we cannot complete required checks, believe information is inaccurate, identify a security or compliance concern, or consider that the account is being used in breach of these terms or applicable law. Where appropriate, any remaining balance will be dealt with in accordance with applicable requirements and our verification procedures.

Prohibited account activity

• Using the website for unlawful, fraudulent or unauthorised activity.
• Using payment methods that do not belong to you or that you are not authorised to use.
• Attempting to manipulate a game, system, promotion, result or payment process.
• Using software, devices or methods designed to interfere with the website or obtain an unfair advantage.
• Allowing another person to access your account or using another person’s account.
• Using the website while affected by alcohol, drugs or any condition that prevents responsible decision-making.

Games are provided for entertainment. You should only participate with money you can afford to lose. Every wager is made at your own risk, and no outcome is guaranteed. Past results, displayed statistics or previous wins do not predict future results. Unless a game rule states otherwise, game outcomes are determined by the relevant game system and are not affected by your previous activity.

You are responsible for checking your wager, selected game, stake and any other details before confirming play. Once a wager has been accepted, it generally cannot be cancelled or changed, except where required by law or where a technical or administrative error has affected the transaction.

Deposits must be made using an available payment method and may be subject to verification, processing conditions, minimums or maximums displayed at the time of the transaction. You must ensure that payment information is correct and that you have sufficient authority and funds to complete a transaction. We may delay or decline a deposit where additional checks are required.

Withdrawal requests may be subject to identity, account, payment and anti-fraud checks. We may ask you to provide supporting information before processing a withdrawal. Funds may be returned using an appropriate payment method in accordance with applicable requirements and available processing arrangements. Processing times can vary and may be affected by verification, payment providers, weekends, public holidays or circumstances outside our reasonable control.

You must not use the account as a bank account or payment service. We may review unusual transactions and take reasonable steps where we suspect fraud, money laundering, unauthorised use or another prohibited activity. Any correction of an obvious error, including an incorrectly credited balance, may be made after we identify it.

Promotions and bonuses

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms will explain eligibility, entry requirements, qualifying activity, expiry, wagering or play-through conditions, contribution rules and any applicable restrictions. You should read the relevant promotion terms before opting in or using a promotional offer.

Unless promotional terms state otherwise, a person may only claim an offer once and may not use multiple accounts or coordinated activity to obtain an unfair benefit. We may cancel, amend or withdraw a promotion where necessary, including where an offer has been used in error or abused. Any action will be taken in accordance with applicable law and the relevant promotional terms.

Goodman Casino supports safer gambling. Gambling should remain an enjoyable form of entertainment, not a way to make money or solve financial problems. Set a budget before you play, keep track of the time and money you spend, and avoid chasing losses. If gambling stops being enjoyable or starts affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate gambling support service.

Account tools may be available to help you manage your play, such as deposit limits, activity information, time reminders, breaks or account exclusion. Availability and operation can depend on the service and applicable requirements. You may contact us through the available website channel if you want information about safer gambling options or wish to discuss restricting your access.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use the website. By using the services, you acknowledge that information may be handled as described in that policy. You should read the Privacy Policy together with these Terms & Conditions.

The website, text, images, software, branding and other content are owned by or licensed to the relevant rights holder. You may use the website only for personal, lawful purposes. You must not copy, reproduce, distribute, modify, reverse engineer, scrape or commercially exploit website content without permission, except where a right cannot lawfully be excluded.

We aim to provide a secure and reliable service, but uninterrupted availability cannot be guaranteed. Access may be suspended or restricted for maintenance, updates, security reasons, technical problems, legal requirements or other circumstances outside our reasonable control. We are not responsible for losses caused by your equipment, internet connection, payment provider or unauthorised access resulting from your failure to protect account details.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. To the extent permitted by law, our liability in connection with the website and services is limited to the remedies required by law and any applicable contractual limitations.

Complaints and applicable law

If you have a question, dispute or complaint, please use the contact or support channel made available on the website. Provide enough information for the matter to be reviewed, including relevant transaction details where appropriate. We may ask for further information and will assess the matter in accordance with our procedures and applicable requirements.

These Terms & Conditions are intended to operate consistently with applicable Australian law and any mandatory rights available to you. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, while the remaining provisions continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.