Privacy Policy

The information collected depends on how you use Goodman Casino and which services or features you access. Some information is provided directly by you, while other information may be generated when you use the website or interact with our services. We try to collect information that is relevant to the purposes described in this Privacy Policy.

Account and personal details

When you register or maintain an account, we may handle details such as your name, date of birth, residential or contact details, account login information, communication preferences and information connected with your player profile. We may also keep records of your requests, messages, complaints and interactions with customer support. These details help us create and manage your account, provide services, respond to questions and keep our records accurate.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include information from identity documents, address evidence, photographs or other information reasonably needed for account checks. Verification material may be reviewed to support security, responsible service, anti-fraud controls and compliance with applicable requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment information may be processed by payment providers, and we may receive transaction details needed to confirm, reconcile or investigate a payment. We do not need every payment detail to provide services, and sensitive payment information may be handled directly by the relevant payment provider.

Device, usage and cookie data

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session activity and information about how you interact with website features. We may also use cookies and similar technologies to remember preferences, support account functions, understand website performance and help protect the service.

Goodman Casino may use personal information for purposes connected with providing and administering the website and gaming services. The purpose of collection will depend on the information involved and the way you use the service. Typical uses include the following:

• Creating, maintaining and securing player accounts.
• Processing account activity, deposits, withdrawals and other transactions.
• Checking identity, age, account ownership and eligibility.
• Detecting, preventing and investigating fraud, scams, money laundering, account misuse and other suspicious or prohibited activity.
• Meeting legal, regulatory, tax, record-keeping and other compliance obligations that apply to the service.
• Providing customer support, handling complaints and responding to requests.
• Sending service messages, security notices, account updates and other important communications.
• Understanding how the website is used, fixing technical problems and improving its performance, design and functionality.
• Managing responsible gaming processes and identifying activity that may require review or assistance.
• Sending marketing or promotional communications where permitted and where you have provided the required permission or otherwise have a lawful choice to receive them.

We may combine information from different interactions where this is reasonably necessary for these purposes. For example, account information, transaction records and security information may be considered together when checking unusual activity or responding to a support request. We do not intend to use personal information for unrelated purposes without an appropriate basis or notice.

Marketing choices

You can choose not to receive marketing communications or change your marketing preferences. Service and security messages may still be sent when they are necessary to operate your account, process activity or provide important information. Marketing messages may include an unsubscribe option, and you can also contact us using the details in the data rights section below.

We may share information where this is reasonably needed to provide the service, operate our systems, protect players and the website, or meet an applicable obligation. Depending on the circumstances, recipients may include payment and identity verification providers, technology and hosting suppliers, customer support providers, fraud prevention services, professional advisers, and organisations involved in investigating suspected unlawful or harmful activity. These parties should only receive information relevant to their role or the stated purpose.

Information may also be disclosed where required or permitted by law, in response to a valid request, to protect rights and safety, or in connection with a business change. We do not sell personal information as a general practice. If a service provider processes information for us, it may do so under contractual, operational or other arrangements intended to protect the information and limit its use.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, monitoring, authentication processes, encryption where appropriate and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they believe an account may have been compromised.

Storage and retention

Information may be stored using systems located in Australia or other countries, subject to the arrangements used to operate the service and support the purposes described in this policy. We take reasonable steps to handle information appropriately when it is processed by suppliers or across borders. Personal information is kept for as long as reasonably necessary for the purpose for which it was collected, for account and business records, or to resolve issues and protect our rights.

Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, we may delete it, anonymise it or securely dispose of it in accordance with our processes.

Goodman Casino may use cookies, pixels, tags and similar technologies. A cookie is a small file or identifier stored on your device that can help a website recognise a session or remember selected settings. These technologies may be used for essential account and security functions, keeping you signed in during a session, remembering preferences, measuring website use, improving performance and supporting relevant communications.

Some cookies may be placed by service providers that help operate analytics, security, payment or other website functions. The information collected through cookies may include device and browser details, pages visited, approximate usage times and interactions with website features. We use this information in a way intended to support the operation, security and improvement of the service.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may need to be selected again. Browser controls differ between devices and browsers, so check the relevant settings or help information for your browser. Changing cookie settings may not remove information already collected before the change.

Depending on the circumstances and applicable privacy requirements, you may be able to ask us to access personal information we hold about you, correct information that is inaccurate or incomplete, delete information that is no longer required, or provide information about how it is used. You may also withdraw consent to marketing at any time. Withdrawing consent does not affect processing that is necessary to run your account, protect the service, complete transactions or meet legal obligations.

How to make a request

For privacy questions or data requests, contact support@goodmancasino.click. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before providing information, making a correction, deleting records or changing account preferences. This helps prevent another person from accessing or changing your information.

• Access: ask for a copy of, or information about, personal data associated with your account.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask us to delete personal information that is no longer required or where deletion is otherwise available.
• Marketing consent: ask us to withdraw consent or update your marketing preferences.

A deletion request may not apply to every record. We may need to keep certain information for legal, security, transaction, dispute or record-keeping reasons, including records that must be retained after account closure. If a request cannot be completed in full, we will explain the general reason where appropriate. We may also ask for clarification where a request is broad or could affect information belonging to another person.

Changes to this policy

This Privacy Policy may be updated when our services, technology, processes or privacy requirements change. The latest version will be made available on the website. Players should review this page from time to time, particularly before continuing to use the service after a material update. The policy applies to information handled in connection with the website and services from the date the relevant version takes effect.