Betting Rules

Goodman Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules published on the website. These rules may apply differently depending on the product, game, market or event selected. The specific rules shown on the relevant betting or game page take priority where they address a matter in more detail.

You must be legally permitted to use online gambling services in your location and must meet any age, identity and account requirements that apply. You are responsible for checking whether online betting is lawful for you before opening an account or placing a bet. Goodman Casino may refuse access, suspend an account or cancel activity where it is required to do so by law, regulation, an authority or the site’s internal procedures.

Only one person may use an individual account. You must keep your login details secure and must not allow another person to place bets using your account. Account holders are responsible for activity carried out through their account unless they have promptly reported suspected unauthorised access. You must provide information that is accurate, complete and current, and update it when circumstances change.

• Bets must be placed through the approved website or another authorised service.
• A bet is accepted only when the website confirms acceptance and records it in the account or betting history.
• Displaying a selection or entering information does not, by itself, mean that a bet has been accepted.
• You should check the bet details, stake, odds or game information before confirming a wager.
• You must not use the service for unlawful activity, fraud, market manipulation, abuse or any attempt to bypass security controls.
• Goodman Casino may apply account, product, transaction or betting limits in accordance with its procedures and applicable requirements.

You must not permit a person who is under the applicable legal age, excluded from gambling, or otherwise prohibited from using the service to access your account. You should take reasonable steps to protect your account, including using a strong password, keeping your device secure and signing out when your session is complete.

Before submitting a bet, review all available details carefully. Depending on the product, this may include the event, participants, market, selection, odds, stake, potential return, game settings and relevant time or date. Information can change before acceptance. A displayed price, line, market or return may therefore be updated before a bet is confirmed.

A bet is generally binding once it has been accepted and recorded. The applicable confirmation, account history or transaction record is the primary reference for determining whether a bet was placed. If you believe a bet has been recorded incorrectly, raise the issue as soon as possible and retain any relevant information, including the date, time, product and transaction reference where available.

A submitted or accepted bet may not usually be changed or cancelled at the customer’s request unless a particular product expressly allows it. Any available cash-out, early settlement, cancellation or similar feature is subject to its displayed terms, availability and technical operation. Use of such a feature may affect the original bet and any potential return.

The website may experience delays, interruptions, maintenance, technical faults or communication problems. Goodman Casino is not responsible for a bet that was not accepted because of a connection failure or other technical issue. If a bet is accepted but a technical or pricing error affects the record, Goodman Casino may review the transaction and take the action permitted by the applicable Terms and Conditions and law.

Minimum and maximum stakes

Minimum and maximum stakes may differ between products, games, markets, accounts or promotional offers. Any applicable limit should be displayed before confirmation or described in the relevant rules. A requested stake may be reduced, declined or accepted only in part where a limit applies. The accepted amount, rather than the amount originally entered, is used when calculating the result.

Prohibited betting activity

You must not attempt to gain an improper advantage by exploiting an error, using automated tools without permission, interfering with the service, colluding with others or using information obtained through unlawful means. Suspicious or irregular activity may be reviewed. Where permitted, bets, winnings or account activity may be suspended, voided or referred to an appropriate authority.

• Do not use another person’s account or payment method without proper authorisation.
• Do not create multiple accounts to avoid restrictions, limits, verification or safer gambling controls.
• Do not interfere with the website, betting systems, security measures or other customers’ access.
• Do not place bets using funds obtained through unlawful activity.
• Do not rely on a technical fault, incorrect display or obvious error as a guaranteed betting opportunity.

Bets are settled using the official result or settlement information applicable to the relevant product. For sports and event betting, this may be the result declared by the governing body, event organiser or another recognised official source. For casino and other games, settlement is based on the game rules and the outcome generated or recorded by the approved system.

The relevant product rules may specify how postponements, abandoned events, dead heats, ties, technical interruptions, score changes or other unusual circumstances are handled. You should read those rules before placing a bet, especially where an event may be affected by weather, venue changes, participant withdrawals or changes to the scheduled format.

A result may be reviewed or corrected where an official source changes its decision, a result was published incorrectly, a technical issue affected settlement or an obvious error occurred. Any correction will be made in line with the relevant rules and applicable requirements. Account balances may be adjusted when a settlement is corrected.

Unless a different rule is clearly stated, a winning return is calculated from the accepted stake and the applicable odds, price or game outcome. Promotional credits, bonus funds, free bets or other incentives may be subject to separate terms and may not be treated as cash until their conditions have been met. Always review the terms displayed with an offer before using it.

• A bet that does not meet the conditions of the selected market may be settled as void or in another way stated in the relevant rules.
• If an event is postponed, abandoned or materially changed, settlement will follow the specific event or product rules.
• Where a bet contains several selections, one void selection may affect the remaining bet according to the applicable combination rules.
• An obvious pricing, display or settlement error may be corrected or the affected bet may be voided where permitted.
• You should check your account history after settlement and report any apparent discrepancy promptly.

Goodman Casino may need to complete identity, payment, fraud, safer gambling or other compliance checks before allowing a withdrawal or finalising certain account activity. The timing and outcome of a check may depend on the information requested and whether it is provided in a suitable form. You should not attempt to create additional accounts to avoid a check, restriction or limit.

Account balances and transaction records

Your account history may show deposits, stakes, accepted bets, settlements, adjustments and other transactions. You should review these records regularly and report an apparent error without unreasonable delay. Records maintained by the website may be used when investigating a dispute, subject to applicable privacy obligations and legal requirements.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only stake money you can afford to lose. Avoid betting when affected by alcohol, drugs, strong emotions or financial pressure. Take regular breaks and keep track of your deposits, stakes, wins and losses.

Never chase losses by increasing your stakes or betting more frequently. Winning is not guaranteed, and previous results do not predict future outcomes. If you are borrowing money, missing important financial commitments or feeling distressed because of gambling, stop using the service and seek appropriate support.

If betting is becoming difficult to control, use the safer gambling tools and support options made available on the website. These may include deposit controls, session reminders, breaks, account restrictions or self-exclusion. You can also seek independent support from an appropriate Australian gambling help service. Asking for help early can make it easier to regain control.

Disputes and complaints

If you have a question about a bet, result, account record or settlement, contact Goodman Casino through the support channel available on the website. Provide a clear description of the issue and, where available, the relevant account or transaction reference, product, date and time. Do not send passwords or sensitive payment information through an unsecured message.

Complaints are reviewed in accordance with the site’s complaints process and applicable requirements. The review may include account records, bet confirmations, system logs, official results and communications. You should allow reasonable time for the matter to be assessed and provide any information reasonably requested.

If a complaint cannot be resolved through the website’s process, further options may be available under applicable Australian laws or regulatory arrangements. Nothing in these Betting Rules is intended to limit any rights or remedies that cannot lawfully be excluded.

Changes to these rules

Goodman Casino may update these Betting Rules when its services, products, procedures, legal obligations or risk controls change. The current version will be published on the website, together with its effective date where appropriate. Changes will generally apply to future activity and will not remove rights that cannot lawfully be removed.

You should review the rules regularly, particularly before placing a new bet. If any part of these Betting Rules is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These rules provide general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual product, event or promotion.