Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain, and previous results do not determine what will happen next. You should only gamble with money you can afford to lose after essential costs, savings commitments and other financial responsibilities have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. Do not increase your budget because you have lost, and do not assume that a win is due because you have experienced a series of losses. Chasing losses can lead to greater financial harm and may make it harder to stop.

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks from play.
• Keep gambling separate from household, rent, bill and savings money.
• Never borrow money or use credit to fund gambling.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not gamble to solve financial problems or improve your mood.
• Remember that gambling outcomes are based on chance and cannot be controlled through systems or strategies.
• Keep your account secure and do not allow another person to gamble using your account.

It can help to keep a personal record of deposits, wagers, wins, losses and time spent gambling. Reviewing your activity regularly may give you a clearer view of your habits than relying on memory alone. If the amount of time or money you spend is increasing, consider taking a break and seeking support.

Goodman Casino may provide account management tools designed to support responsible gambling. Depending on the options available through your account, these may include deposit limits, wagering or loss limits, session reminders, reality checks, time limits, temporary breaks and self-exclusion. Availability and operation can vary, so review the relevant account settings and information before using a tool.

Limits

A limit can help you decide in advance how much you are prepared to spend or how long you are prepared to play. Choose an amount that fits comfortably within your personal budget. Once a limit has been set, do not try to work around it by opening another account, using another payment method or asking someone else to play for you.

Taking a break

If gambling no longer feels enjoyable or you are finding it difficult to stop, a temporary break may help. Use available time-out or account restriction options, leave gambling-related websites and applications, and fill the time with other activities. A break is also a useful opportunity to review your finances and talk with someone you trust.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a specified period or longer. It restricts access to gambling services in accordance with the applicable process. If you choose self-exclusion, do not attempt to open or use another account during the exclusion period. You can also ask an independent gambling support service about broader exclusion and blocking options that may be available in your state or territory.

If you need help selecting an appropriate limit, break or exclusion option, review the responsible gambling information available through your account or contact the site’s support team using the contact method provided on the website. Do not provide sensitive information through public channels.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the change at first. One sign on its own does not necessarily mean there is a gambling problem, but several signs together should be taken seriously.

• Spending more time or money gambling than you planned.
• Trying to cut back or stop but being unable to do so.
• Chasing losses or gambling with larger amounts to recover money.
• Borrowing money, selling possessions or missing bills because of gambling.
• Hiding gambling activity, losses or account information from family and friends.
• Feeling anxious, irritable, guilty or distressed after gambling.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Neglecting work, study, family, friendships, sleep or personal responsibilities.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Returning to gambling after deciding to stop.

If any of these signs feel familiar, take action early. Stop playing, secure your account, review your financial position and speak with a trusted person. You do not need to wait until the situation becomes severe before seeking help. Support is also available for family members, friends and other people affected by someone else’s gambling.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and seek urgent assistance from appropriate emergency or health services. If you are experiencing thoughts of self-harm or suicide, contact emergency services or a crisis support service in Australia immediately.

Independent gambling support is available across Australia through counselling, financial counselling, online information and community services. Gambling Help Online and state and territory gambling support services can provide confidential guidance about gambling concerns, self-exclusion, managing money, communicating with family and finding ongoing treatment. You can choose to speak with a qualified counsellor even if you are not sure whether your gambling has become harmful.

A trusted family member, friend, doctor, mental health professional or financial counsellor may also help you make a plan. Consider telling someone what is happening, asking them to help monitor your spending and removing easy access to gambling funds. Banking tools, payment restrictions and website or application blocking tools may provide additional protection, although no single tool replaces professional support.

Age and account responsibility

Gambling is only for people who meet the applicable legal age requirements. Do not allow a person who is underage to access your account, view your gambling activity as a way to participate or use your payment method. Parents and guardians should use suitable device, payment and account controls to help prevent underage access.

Financial and personal information

Keep your login details private and use account security features where available. Do not share passwords, one-time codes or payment information with another person. If you believe another person has accessed your account, stop using it and follow the security or support process shown on the website.

Goodman Casino’s privacy practices explain how personal information may be collected, used, stored and disclosed. Information provided for responsible gambling assistance should be handled in line with the applicable privacy information and legal requirements. Review the Privacy Policy for further details about your information and available rights.

Responsible gambling is a shared responsibility, but the decision to play remains personal. Goodman Casino encourages every player to understand the risks, set clear boundaries and seek help early if gambling stops being enjoyable or manageable. If you are unsure what step to take, stopping play and speaking with an independent support service is a sensible place to begin.